I can't sign in to this email account by all browsers in my macbook pro including safari, firefox, chrome and can't sign in to this email account by other computer. I can still sign in to my different hotmail account by this macbook pro so I guest it should not be my macbook pro problem. I have an old macbook pro. It's been sitting for a while. I charged it up today to let my daughter use it and I can't log in. I don't even get the option to put in a password. I get to the log in screen and I can't click on anything. I tried the command-r but once it opens again I can't click on any thing. I have a macbook pro and I can't login. It is in a 'safe boot' mode and won't accept my password. I tried to follow advice and hold down cmd-r at restart, but it still won't accept my password. Start the MacBook Pro in Safe Mode. The MMacBook Pro won’t turn on issue can also be fixed by starting the device in safe mode. This will allow you to spot the errors better and perform other checks which can help you find the core issue why your MacBook Pro won’t start. Never set the Automatic Login feature to an admin-level account unless you’re sure to be the only one using your MacBook. If the computer is rebooted, you’re opening the door for anyone to simply sashay in and wreak havoc! To determine whether Mac OS X uses a list login screen, you must again visit the Login Options settings pane.
Thank you for being a member of the Apple Support Communities and for taking the time to post this question!
If you are still unable to log in to your Mac due to the password, it may be necessary to use recovery and change your password. For more information on recovery, please review the attached article.
The following steps will assist you in resetting your computer’s administrator password:
1. Restart your Mac and hold down the Command + R keys at the same time right after you hear the chime
2. When the boot completes you will see the OS X Utilities window. Do not select anything in this window.
3. In the menu bar select Utilities > Terminal
4. Type resetpassword (no space between the words) and press Return on your keyboard
5. In the new window that opens, select your Macintosh HD and enter your new password (and hint if you choose)
6. Select Save
7. Select OS X Utilities > Quit OS X Utilities from the menu bar
8. This will prompt you to restart your Mac
9. After restart, enter your new password to log in
How To Refresh Macbook Pro
We invite you to reply and let us know if these steps were helpful to you in resolving this situation or to provide further information. We’re glad that you are a part of the Apple Support Communities and look forward to hearing more from you! :)
Several users have reported that they are having problems connecting to the Mac App Store. Further, users stated that this problem started after updating their Mac devices. The error message:
“Cannot Connect to the App Store”.
You may also see similar error messages:
An unknown error has occurred.
We could not complete your request.
Please note that if you are having this issue on your iPhone or iPad, please see this article.
This article explains what you can do when your Mac can’t connect to the Apple App Store and won’t download, install, or update apps.
See also: Cannot Send or Receive Messages on Your Mac?
Can't Log Into Macbook Pro
Why can’t my Mac connect to the App Store?
First, let’s make sure that there are no network connectivity issues. Make sure that your Mac is connected to the Internet. Check to see if websites load in Safari or in other browsers. If not, you may try the following troubleshooting tips:
Restart your Mac. (Apple menu > Restart).
Restart your router/modem (Unplug the power supply, wait 30 seconds and then plug it back in).
Turn off and on Wi-Fi. (Click the Wi-Fi icon in the menu bar).
Contact your Internet service provider and confirm that there are no outages.
Make sure that Apple Mac App Store servers are up and running. Go to Apple’s System Status website and check. It is possible that the App Store service is having issues with its servers or systems. For instance, currently, it is saying “Mac App Store – Completed Maintenance. 1.7% of users were affected. Customers may have been unable to make purchases from the App Store, iTunes Store, iBooks Store, or Mac App Store.” As you can see, the Mac App Store was down for some users, and but now it is fixed. If this the case, there is little you can do. Just wait. You’ll know when the service is working again.
Launch iTunes. From the top menu bar, click Account and then Sign out. After signing out, sign back in.
Open the App Store on your Mac and then click Store (top menu bar) and click Sing Out and then sing back in.
If you are using a VPN or proxy to connect to the Internet, disable them to see if that fixes your problem.
Update your Mac. Make sure that your operating system is up to date. If you are running macOS Mojave or later, go to System Preferences > Software Update and then click Check for Updates. If there is an update available, update the software on your Mac by following the on-screen instructions. If you are running an earlier version of the macOS software (e.g., macOS High Sierra, etc) then you will need to open the App Store and click Updates.
On your Mac, make sure that the date and time settings are done correctly. Go to System Preferences > Date & Time to check this. You may also want to check the box for “Set date and time automatically”.
Restart your Mac in Safe Mode. You can restart your Mac by pressing and holding the Shift key as your Mac starts up (turn off your Mac then turn on and immediately press and hold the Shift key). Try the App Store in Safe Mode and then restart your Mac normally (this time, do not press the Shift key).
On your Mac, complete the following steps:
open the Keychain Access app (Applications > Utilities > Keychain Access).
Click “System Roots”.
Double Click “DigiCert High Assurance EV root CA”.
Click “Trust” to expand it.
Change “When using this certificate” from “Use System Defaults” to “Never Trust”.
Now restart your Mac.
And, when your Mac is on, follow the same steps to change “When using this certificate” back to “Use System Defaults”.
On your Mac, follow these steps:
Open Finder.
From the top menu, click Go > Go to Folder and enter the following:
/var/db/crls/
Click Go.
Delete these files: “crlcache.db” and “ocspcache.db”. You may have to enter your admin password.
And then restart your Mac.
How much is logic pro software. If everything above fails and the issue persists, you could contact Apple.
I Can't Login To My Macbook Pro
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